Returns & Refund policy
Returns & Refund Policy for End-Use Customers of Mushroom Holistic Brand Supplements
At Mushroom Collective we take great pride in our Mushroom Holistic products. If for any reason you are not satisfied with your purchase of Mushroom Holistic, our goal is to make it right.
If you purchased your product from one of our authorized resellers, please contact the same reseller to process your return.
If you purchased your product directly from us, please contact our customer service team as soon as possible:
Phone: +12027734911
Email: mushroomholistic@gmail.com
Returns should be shipped to this address: 1321 NE 76th St 3F, Vancouver Washington, 98665
Please be ready to provide your name, order number, shipping address, and the name and lot code of the product to be returned. Having this information ready will help us serve you more effectively.
We will work to meet your needs by either replacing your item or refunding your purchase price for the product in question.
We appreciate your support and look forward to assisting you.
Please note:
You can return the product within 14 days if for some reason it did not suit you. For whole caps, tinctures, oils and chocolate the return is possible even after opening the product. For capsules return is possible only if you maintain control over the opening of the jar.
The shipment of the goods is at your expense, and we transfer the funds back after receiving the goods at our warehouse.
Shipping costs are non-refundable, except in cases of a shipping error on our part.
Defective/damaged merchandise:
Mushroom Collective will replace defective merchandise free of charge provided that the following steps are taken:
Damaged/defective merchandise must be reported to Mushroom Collective within 10 business days from the day of receipt. Failure to report damaged/defective products in a timely manner may result in additional fees for replacement.
Customers notifying Mushroom Colleciveof a return should contact us by email.
When notifying us of a return, please have your order number available (this number will appear as “Invoice No.” and will appear on the upper left corner of the invoice included with your order).
Having informed Mushroom Collective of the intent to return product, please ship defective item(s) back to Mushroom Collective with sufficient and appropriate packaging. Please include the original box and packaging when possible, so that we can assess the package upon receipt.
Include a copy of the invoice, along with any other pertinent information (your name, shipping address, phone number, and reason for return). This will increase our ability to process your return in a timely manner.
Replacements will be shipped out once defective merchandise has been returned and evaluated for damage. This process will take place as quickly as possible, but may take up to 2 weeks.
Mushroom Collective will not be responsible for damage incurred to returned merchandise in transit. Insuring expensive items is recommended.
Returns for reasons other than defect/damage:
For returns of this sort, please be aware of the following policies and steps for returning products to Mushroom Collective:
Merchandise being returned for reasons other than defect or damage will be subject to a 4% restocking fee.
Mushroom Collective must be notified of all returns within 10 business days from the day of receipt. Failure to report returns in a timely manner may result in additional fees.
Customers notifying Mushroom Collective of a return should contact us via phone whenever possible, or by email.
When notifying us of a return, please have your order number available (this number will appear as “Invoice No.” and will appear on the upper left corner of the invoice included with your order).
Having informed Mushroom Collective of the intent to return product, please ship defective item(s) back to Mushroom Collective with sufficient and appropriate packaging. Please include the original box and when possible, so that we can assess the package upon receipt.
Include a copy of the invoice, along with any other pertinent information (your name, shipping address, phone number, and reason for return). This will increase our ability to process your return in a timely manner.
Upon receipt of the return package, Mushroom Collective will calculate return costs, and contact you to verify that a return has been made.
Mushroom Collective will not be responsible for damage incurred to returned merchandise in transit. Insuring expensive items is recommended.
In the event that a refund is approved for your return of Items, the following protocols shall apply:
We prefer to issue a refund in the same form of payment used to originally purchase product. However, this may not always be possible. For example, if more than 10 days have passed since the original credit card transaction for an order, we may not be able to process refund to the credit card. In this instance, would issue refund in the form of a check.
When credit card refunds are processed, please allow up to 5 business days for funds to be returned to your account. (This time may vary depending on the processing times required for various financial institutions.)
